Privacy Policy

1. Introduction

DivorceVirtual ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

The personal information we collect depends on how you use the website and the assistant apps, the choices you make, and the features you use.

Information you give us

• Your name and contact information (email address, phone number, mailing address)
• Payment information. Card details go directly to our payment processor, and we do not store them. We keep the payment's amount, date, status and method.
• The details the Utah court forms ask for, about you and about your spouse: full names and earlier names, dates of birth, gender, sex listed on a birth certificate, race or ethnicity, education, place of birth, earlier marriages, addresses, phone numbers, email addresses, employers and military service
• Whether an address needs to be kept private, and the reason you give
• Your marriage: when and where you married, when you separated, and the grounds for the divorce
• Your finances: real estate (including its property tax ID and legal description), vehicles, businesses you have an interest in (their name, address, phone number, value and who owns what share), retirement and other accounts, life insurance, debts (including medical debts and who they are owed to), and account numbers and balances
• Yes-or-no answers about children and a count of your household. We do not prepare a divorce that involves minor children, so a yes to those questions stops the questionnaire and a child's name or date of birth is not saved. An older case may still hold them.
• The names, addresses and email addresses of anyone else your answers mention, and anything you type into a free-text answer
• Your documents, your signature, and the sworn declaration you make before you submit
• An email address you give us to save a questionnaire and finish it later
• What you send us when you ask about our services, contact us, or use our support chat
• Your answers to the two optional questions at checkout: where you heard about us, and whether being able to use an assistant influenced your purchase

We do not ask for a Social Security number or a driver's license number. For a financial account we ask only for the last four digits of its number.

Information we receive from others

Your spouse's details come from you, apart from the signature your spouse adds when signing the court documents and any reason your spouse gives for declining to sign. A referral partner tells us your email address, your name if it has it, and your payment's details if you paid through that partner. Google gives us your name, email address and profile picture, and the sign-in tokens it issues, if you sign in with Google.

Information collected automatically

• Your IP address and browser details, stored with your session when you sign in, including when you sign in to connect an assistant
• Your IP address, used to limit abuse of our forms, sign-in and payment pages, and a keyed hash of it used to limit how many unfinished questionnaires can be started
• The date and time of what you do, such as when you saved, confirmed or submitted a section
• Copies of the emails we send you about a case, with their delivery, open and click events
• Logs and error reports of how the service ran, which can include your browser, the page you came from, your language and your country
• Short-lived daily counts of activity, used to limit abuse
• The cookies and similar technologies described in "Cookies and Tracking Technologies" below

Using DivorceVirtual in ChatGPT or Claude

You can check whether DivorceVirtual can help you, and fill out our divorce questionnaire, by talking with ChatGPT or Claude. The eligibility check asks only yes-or-no questions and stores nothing. Before the questionnaire starts, you are shown a notice, and no answer is saved until you accept it. Everything the questionnaire asks for, listed above, can pass through the assistant. What you tell the assistant, and the answers shown back to you, are shared with the company that runs it (OpenAI for ChatGPT, Anthropic for Claude) under its own privacy policy, and with us. If you connect another assistant, that company receives what it can read under its own policy.

• Without an account, where this is offered. In ChatGPT your answers are saved with us as an unfinished questionnaire that is not linked to any account. The chat holds a private key to it, and we store that key only in a scrambled form. In Claude you connect an account first and accept the notice on our website.
• Which chat it belongs to. When you accept the notice, if the assistant sends us an anonymous user identifier, we store a scrambled form (a keyed hash) of it, so that the answers can be reached only with that identifier. We cannot read the identifier back from it. If the assistant sends none, the private key alone protects the answers.
• The link to our website. When you finish, the chat gives you a one-time link to divorcevirtual.com. When you press Create account, Sign in or Continue on the page it opens, your answers move to that browser, and from then on only that browser and the account you sign in to can reach them. The link stops working once it is used, 72 hours after it is made, or when the chat makes a new link, which replaces it.
• If you connect your DivorceVirtual account to the assistant, it can read your cases' stage, steps, key dates, next action, whether payment is due and any issue holding a case up. Where offered, it can also fill your questionnaire and show you the answers already saved, including ones you entered on our website, which then pass through the assistant. Where offered, with your own press on a card, it can confirm sections, make your sworn declaration, and submit a questionnaire already covered by a payment on your account. You can see and disconnect connected assistants on your profile.
• What we record about a chat. We do not put your answers in our logs or analytics for your conversation with the assistant. Each request logs the date and time, the action and the kind of request, whether it worked and why not, how long it took, which assistant made it and the software details it reports, and, if you connected your account, a scrambled reference to that account. On a connected account, a refused save or a submit can also log the case and account numbers we use internally, a payment reference and the names of the questions, never your answers. We also record when you accepted the notice, saved or confirmed each section and made a link, and which assistant was used. Some of these log lines also go to our error monitoring provider.
• After you submit. Your case is prepared as every case is: your answers pass through our background job system and the remote browser that fills the court's forms, our operational logs record what is entered into those forms, and a failed run can keep a record of your case data for up to 90 days so that we can repair it.

3. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website and services
• Improve, personalize, and expand our website and services
• Understand and analyze how you use our website and services
• Develop new products, services, features, and functionality
• Prepare your paperwork, enter it in the court's forms, send it for signature and help you file it
• Communicate with you, including for customer service and updates, and follow up if you asked about our services
• Email you a link you asked for to finish a questionnaire and one reminder if you do not finish, each with an unsubscribe link, and a notice about your order if a questionnaire that is paid for is left unsubmitted.
• Answer questions about your case through our support chat, including its AI agent, which can read your case's status
• Find and fix failed filings, using screenshots and the contents of the court pages, which can include your answers
• Keep track of leads and customers in our customer relationship tool
• Email you once, after you complete your final filing instructions, to ask you to review our service on Trustpilot. The email has an unsubscribe link, and we share nothing with Trustpilot to send it.
• Process your transactions and manage your account
• Find and prevent fraud and abuse
• For compliance with legal obligations

What you tell an assistant. We use what comes through ChatGPT or Claude only to answer you, fill your questionnaire, prepare your paperwork, limit abuse and fix problems. We do not use it for marketing, and we do not use it to train AI models.

4. Information Sharing

We may share your information with third parties in the following situations:

• With the Utah state courts and their online systems. We enter your divorce information in their forms, including details about you, your spouse, your marriage and your finances, to prepare and file your paperwork, and the courts keep what is filed.
• With your spouse, at the email address you give us: the court documents to sign, reminders to sign, and your final decree.
• With the referral partner you came from. VirtualMarriage and Courtly receive a monthly statement with your name, email address and your payment's reference, amount, status and refund details, so that we can settle what we owe each other. Courtly and Imigrata receive your name, email address, payment details and case reference if a refund has to go through them.
• With service providers who work for us:
  • Hosting, database and document storage
  • Background job processing
  • The remote browser that fills the court's forms
  • Electronic signature
  • Payment processing, including pay-later providers if you choose one
  • Email, notifications and alerts to our staff
  • Customer support chat, including its AI agent
  • Logs and error monitoring
  • Customer relationship management and forms
  • Sign-in with Google
  • Analytics and advertising measurement, as described in "Cookies and Tracking Technologies"
• With the company that runs ChatGPT or Claude, when you use DivorceVirtual through that assistant (see "Using DivorceVirtual in ChatGPT or Claude" above)
• With professional advisors such as lawyers, accountants, and insurers
• With third parties to whom you or your agents authorize us to disclose your personal information
• To comply with legal obligations
• To protect and defend our rights and property
• With a buyer or other successor in the event of a merger, divestiture, restructuring, or other sale

Our service and most of our providers operate in the United States, so your information is handled there wherever you use the service from.

5. How Long We Keep Your Information

• The eligibility check: not stored.
• A chat questionnaire with no account: deleted 24 hours after it starts if the notice was never accepted. Otherwise deleted 30 days after it was first started, or the last time an answer was saved or a link made, whichever is latest. Reading or confirming answers does not extend this.
• A website questionnaire with no account: deleted 30 days after the last time an answer was saved, a finish-later link was sent or a link moved it to a browser. This includes a chat questionnaire once its link has moved it to your browser.
• A questionnaire in your account with no case yet: deleted 90 days after the last save. One with a payment open or under review is kept until that payment is cancelled or settled. Once a case exists, its answers follow the next item, whether or not you have submitted them.
• Your account and your cases: your account, the answers on your cases, documents, signatures, payment records, inquiries and copies of emails have no fixed deletion date. Nothing deletes them automatically, and closing your account does not delete them. We keep them so that you can come back to your documents and so that we have a record of the work and the payment. "Your Choices and Rights" below says what a deletion request does.
• Records of a failed filing: deleted after 90 days.
• The record of staff viewing the website as you see it: deleted after 365 days.
• Sign-in: a session ends about 14 days after it was last used. Its record, with its IP address and browser details, has no fixed deletion date.
• A connected assistant: connected until you disconnect it. Resetting your password, confirming your email address, ending your other sessions or having your account closed also disconnects it. Its access lasts one hour at a time and can be renewed for 30 days without use.
• The keyed hash of your IP address, and daily activity counts: deleted after one to two days.
• Counts of finish-later emails: kept for 30 days under a keyed hash of the address, and for a year under the questionnaire they were sent for, to limit how many go out.
• Your acceptance of an assistant's notice: on a connected account, kept until the account is deleted. On a chat questionnaire with no account, kept no longer than the questionnaire.
• Records of your decisions: your sworn declaration, an email opt-out (as a scrambled form of the address), and the record that an account was closed or deleted have no fixed deletion date, so that your choice is honored and the record stands.
• Copies held by others: logs, error reports, database backups and our providers' copies follow each provider's own retention period. What you tell an assistant is kept under the policy of the company that runs it. What is filed stays with the court.

Questionnaires and these counts are deleted by a daily job, so a deletion can happen up to about a day after the time above.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

7. Access by Our Staff

Our own staff can access the information in your account. This is how we answer support questions, investigate problems with your filing, and correct mistakes. It happens through internal administrative tools, through direct access to our databases by the small number of people who maintain the service, and through a restricted feature that lets a member of our staff view the website as you see it in order to reproduce a problem you have reported.

We want to be direct about what this means, because the information you give us is the record most people would least expect anyone else to read. A divorce file contains your finances, your family, and the details of the end of a marriage. Access that happens quietly, with nothing recorded and nothing disclosed, is corrosive to the trust this service depends on — whether or not any law requires us to tell you about it. We have concluded that the honest response is to say plainly that internal access happens, to keep a record of the form of access that carries the most risk, and to constrain that access so that looking cannot change your case.

When a member of our staff views the website as you see it, the following apply:

• The session is read-only. Our staff cannot submit forms, make or change payments, send messages on your behalf, alter your answers, or take any other action in your account while viewing it.
• It is recorded. We keep a record of which staff account viewed which customer account, when it started and when it ended or expired.
• It is time-limited, and ends automatically.
• Our support chat and your notifications are not available to staff during these sessions, so nothing can be sent to you or read as though it came from you.

Two limits on the above, stated so that you are not left with a broader impression than is accurate. First, this record covers that specific form of access. Routine use of our internal administrative tools, and direct access to our databases by the people who maintain the service, are not individually recorded today; they are governed by limiting who holds that access rather than by a per-access log. Second, we do not notify you of an individual access to your account. We judge the combination of the constraints above, the record we keep, and this disclosure to be the right balance for a service of this size, and we will revisit it as the service grows.

The access record is kept for 365 days and then deleted, and is not used for any purpose other than accountability for that access. If you want to know whether your account has been viewed by our staff, contact us using the details in the "Contact Information" section below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to keep you signed in, to keep the service secure, to keep an unfinished questionnaire with your browser, and to understand how visitors use our website.

• Google Analytics. On our public pages (not your account dashboard, and not our sign-in or password pages), we use Google Analytics to measure visits: which pages are viewed, how a visitor arrived (for example from a search or an ad), the device and browser type, and approximate location. Google Analytics sets cookies (_ga, _ga_*) to recognize a returning browser. We send Google Analytics the address of the page without the details in it, so names, email addresses and other information you enter on our pages are not sent to Google Analytics. We do not send Google Analytics your name, email address or account identifier, and we have turned off Google signals and advertising personalization for it. You can opt out with Google's browser add-on at https://tools.google.com/dlpage/gaoptout. How Google uses this information: https://policies.google.com/technologies/partner-sites.
• Google Ads. Our Google Ads tag runs on our public pages (not your account dashboard, and not our sign-in or password pages) and receives the address of the first of our public pages you open in a visit (the page you arrive on, one you reload or open in a new tab, or one you reach by a link from your account dashboard or our sign-in page) and of the page where you complete an inquiry or purchase. When you arrive from one of our Google ads, Google Ads cookies let us measure whether the ad led to an inquiry or a purchase. We have turned off advertising personalization for it.
• Purchases. When you complete a purchase, Google Analytics and Google Ads also receive its amount and our internal payment reference, with no name or email address.
• Vercel Web Analytics. Our hosting provider counts page views on every page, without using cookies. It receives the page's path, which on a signed-in page can include our internal reference for your case, the campaign and ad-click tags in the address, a few navigation words (such as a tab or page number, or the outcome and partner name of a payment claim), and the address of another site that sent you here. Other values in the address are removed.
• Questionnaire cookies. If you fill the questionnaire without an account, a 30-day cookie, renewed each time you save, keeps your unfinished answers tied to this browser. If you follow a link from a chat or an email, we set a cookie for 15 minutes to carry the link, and a 30-minute cookie carries your questionnaire through sign-in. A page you reach from a chat counts in analytics by its address only, tagged as coming from an assistant.
• Error monitoring. Sentry records errors, and a recording of a sample of sessions (and of sessions with an error) with text and inputs masked.
• Support chat, payment forms and embedded forms. Intercom sets cookies to keep your support conversation. Our payment forms load Stripe's script. A form on some pages is provided by Tally, which receives what you enter in it.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

9. Your Choices and Rights

You can do these yourself:

• Leave the assistant's notice unaccepted: no answer is saved. "Use the website instead" leaves the chat.
• Disconnect an assistant on your profile. It loses access at once, and your answers stay with us.
• Stop sharing with an assistant by no longer using it. A connected account keeps the record that you accepted its notice.
• Correct your answers until you submit.
• Clear unfinished answers saved in your browser with "Clear my answers from this browser".
• Download your documents from your dashboard.
• Unsubscribe from review requests, finish-later emails and the questionnaire reminder with the link in the email.
• Opt out of Google Analytics, or refuse cookies, as described above.

A chat questionnaire with no account cannot be deleted from the chat. It is not linked to an account, so we have no reliable way to tell which one is yours. It ends on the schedule above, or when its link moves it to your browser, where you can clear it with "Clear my answers from this browser". A questionnaire in your account with no case yet cannot be cleared by you; it ends on the schedule above or by a request to us.

Depending on your location, you may also have rights to access, correct, delete or move your personal information, to object to how we process it, and to withdraw consent. To use them, or to ask us to close or delete your account, email us using the details in the "Contact Information" section below. Staff handle each request.

Closing your account stops you signing in and closes your cases, and keeps your records. Deleting your account removes your sign-in, your sessions, your connected assistants and any questionnaire that has no case yet, and replaces your name and email address on your cases. It does not by itself erase the answers on your cases, your documents, payment records, inquiries or copies of emails, or anything held by the court, your spouse or a provider. If you ask us to delete those, we will tell you what we can delete and what we must keep, and why.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

11. Third-Party Links

Our website may contain links to third-party websites and applications. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

DivorceVirtual
Email: privacy@divorcevirtual.com